TECHNICAL
SUPPORT
TECHNICAL
SUPPORT
INNOVATION, NOT GUESS WORK
With a worldwide network of representatives, distributors, calibration centers and staff, TorcUP provides technical support around the globe. We are available on site, on the phone or via Skype and email to give you unparalleled support for your technical needs.
TECH SUPPORT OPTIONS
01
On-site Training
All TorcUP representatives and distributors are fully educated to provide our customers with training on the use
and maintenance of all TorcUP tooling.
Safe operation of all tooling, including reaction point placement and operator positioning
Achievement of appropriate torque output
Proper maintenance and field servicing of all tooling
Troubleshooting for possible issues
02
Trade-in Program
TorcUP offers a trade-in program of new tooling for old tooling, competitors’ tooling or even old methodology. The
exchanged tooling can be operational or not. Each trade-in is evaluated on a case by case basis, and can be for a
single tool or an entire fleet. All new tooling will carry a full factory warranty.
Upgrade to new technology
Replace old methodology
Swap broken tools for new tools
03
Engineering Services
TorcUP has a full service engineering department located at its headquarters. The engineering staff provides our customers with a wide array of support.
Application analysis
Direct contact for custom tooling questions
Application specific design capabilities for tight tolerance needs
SolidWorks application approval to show fitment
04
Rental Services
TorcUP offers its tooling for rental and rent-to-own in various locations.
All tools are factory-certified TorcUP tools
Tools can be rented daily, weekly or monthly, dependent upon location
Rental credits can be used towards purchase, subject to current rental rules and location
05
Repair Services
TorcUP provides full repair and refurbishment services for all TorcUP models
Our factory technicians provide:
Free repair estimates prior to work.
Genuine quality TorcUP replacement parts.
24 – 48 hour repair process turnaround.
All warranty repairs include calibration at no-charge.
- All repair replacement parts covered by 13 month warranty.
06
Calibration Services
TorcUP’s environmentally controlled ISO/IEC 17025 calibration laboratory offers the most advanced torque force
measurement technology combined with a staff of highly skilled technicians.
All calibrations include:
Complete tool operational analysis
Paper & electronic calibration certificates
Multi-pass calibration certification process
Fully documented paperless record keeping
06
Warranty Services
The TorcUP Warranty covers factory defects for the following lengths of time dependent upon the tooling
purchased:
TU ULTRA SERIES WRENCHES – 13 Month Warranty From Date Of Purchase
TX SERIES WRENCHES – 13 Month Warranty From Date Of Purchase
RP SERIES WRENCHES – 13 Month Warranty From Date Of Purchase
VT SERIES WRENCHES – 13 Month Warranty From Date Of Purchase
- EP, AP AND SV SERIES PUMPS – 13 Month Warranty From Date Of Purchase
- BOLT TENSIONING EQUIPMENT – 13 Month Warranty From Date Of Purchase
- ACCESSORIES AND COMPLEMENTARY PRODUCTS – 13 Month Warranty From Date Of Purchase
- SOCKETS AND TURBINE TOOLING – Lifetime*
*Some Exclusions Apply
Address
“Proftekhinstrument” LLP, 050044, Kazakhstan, Nurlan Qapparov st, 34
Office contact number:
Phone: +7 747 479 6252
Sales Department:
Phone: +7 777 351 5511
For business correspondence: info@proftools.kz
Sales Department: sales@proftools.kz
CONTACT FORM
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